COPYRIGHT

All content included on this site and within our catalog, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Five Hours West or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site and within our catalog is the exclusive property of Five Hours West and protected by Australian and international copyright laws. All software used on this site is the property of Five Hours West or its software suppliers and protected by Australian and international copyright laws.

LICENSE AND SITE ACCESS

Five Hours West grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Five Hours West This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. No part of the Five Hours West web site may be reproduced, duplicated, copied, sold, resold, visited, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), or otherwise exploited for any commercial or non-commercial purpose without express written consent of Five Hours West.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Five Hours West and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Five Hours West name or trademarks without the express written consent of Five Hours West. Any unauthorized use terminates the permission or license granted by Five Hours West. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Five Hours West so long as the link does not portray Five Hours West, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Five Hours West logo or other proprietary graphic or trademark as part of the link without express written permission.

SALES

Five Hours West reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion which may be suspicious for fraudulent or unable to supply.

PRODUCT DESCRIPTIONS

Five Hours West attempts to be as accurate as possible. However, Five Hours West does not warrant that product descriptions, prices, photographs or other content of this site or our catalog is accurate, complete, reliable, current, or error-free. Five Hours West is not responsible for typographical errors, manufacturer delays in delivery or changes to products. All product descriptions, case assortments, variations, prices and ship dates are subject to change and availability without notice. We reserve the right to limit the quantity of items sold. We reserve the right to refuse any sale. If a product offered by Five Hours West itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY Five Hours West ON AN “AS IS” AND “AS AVAILABLE” BASIS. Five Hours West MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Five Hours West DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Five Hours West DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Five Hours West ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Five Hours West WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW (Country of domicile is Australia)

By viewing the catalog, the website, communicating with or conducting business with Five Hours West you agree that the laws of the state of New South Wales, Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Five Hours West or its affiliates.

DISPUTES

Any dispute relating in any way to your visit to and your purchase in our catalog. We reserve the right to make changes to our site, catalog, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

PAYMENTS

We accept payment via Direct Bank Deposit, Paypal and Credit Card (Visa & Mastercard).

Our preferred method of payment is Direct Bank Deposit.

Our bank account details are as follows:

Bank: Westpac
Account Name: Five Hours West
BSB: 032 840
Account: 251 634

When making a payment via direct bank deposit, please ensure you enter your order number as the reference number when making the direct deposit payment in your internet banking payment screen. Once you make a payment it may take up to 48 hours for the payment to be checked and approved.

SHIPPING AND RETURNS

WHERE WE DELIVER TO

We send Australia wide within 3 – 5 working days from the date of purchase.

HOW DO WE DELIVER YOUR GOODS

We use Australia Post for all shipping via Registered Post.

SHIPPING POLICY

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will make every effort to deliver parcels as quickly as possible, however we are unable to guarantee an exact time of delivery. Orders are sent with Australia Post.

It is the responsibility of the customer to inform Five Hours West if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we may not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

RETURNS

You may return/exchange any purchased item which is new and still in its original, unused, unworn and unwashed condition, with original tags attached. We aim to provide you with the best online shopping experience and want you to be satisfied with your purchase.

If you would like to return or exchange an item, you must contact us within 7 days of your order delivery date and let us know your intention to exchange/refund by emailing howdy@fivehourswest.com.au. Upon inspecting the returned item, we will then gladly credit your original method of payment, minus the original shipping cost. For exchanges, we will resend the new exchanged item for free without any additional charges.

Five Hours West takes the utmost care to ensure that all items are quality controlled and checked before they are dispatched however; we do strongly advise that all items are tried on by you on receipt of your order to ensure that you are completely satisfied with your purchase. Please notify us immediately if you wish to return your item within 7 days of the delivery date. It is the customer’s responsibility to check the items for fit in the provided time frame.

Please note that any returned items that have been worn, damaged or altered from their original condition will not be exchanged or refunded and will be returned to the customer. We allow for only one free exchange, any exchanges thereafter will incur delivery costs.

Please choose carefully. No refunds or exchanges on reduced items offered.

We regret that we are unable to refund original shipping costs unless the item was faulty or not as ordered.

Five Hours West abides by the NSW Fair Trading laws governing consumer rights and trader responsibilities.

ORDERING INFORMATION

You are dealing with Five Hours West (A.B.N. 96 577 591 692).

Our postal address is 42 Main St, Grenfell NSW 2810.

We can be contacted on (02) 6343 2227 during Australian business hours.